We want to help you!
Please check that you have a Whitebox, network cable, and power supply.
Then, follow these 3 easy steps to install your Whitebox.
Connect one end of the network cable to a spare port on your router (not the USB port). Plug the other end into the port marked "WAN" on the back of the Whitebox.
Disconnect any other devices plugged into your router and plug them into the back of the Whitebox instead. You can use ports LAN1 - LAN4.
Connect the power cable to the Whitebox. Press the power button on the back of the unit that is labelled ON / OFF.
The green Working light will flicker for approximately 30-60 seconds. This is the third light from the right with 2 revolving arrows above it on the top of the box. The green light will then stay solid once a connection is made.
That's it! Now sit back, relax, and we'll send you an email to confirm that your Whitebox is working away, along with your personal Meqyas dashboard login details so you can view your data within a few days from receiving your Whitebox.
P.S. If you're still having trouble, please contact us at firstname.lastname@example.org