We're sorry to hear that and would love to help! Please check the following:
- Did you sign up and create your profile on our website?
- Did you receive an email saying that we've got your details and that you're on our waiting list?
- Did we let you know you've been selected and your Whitebox is on its way?
If the answer is 'yes' to all of the above, and it's been a week, contact us at firstname.lastname@example.org and we'll find your Whitebox!
If the answer is 'no', please give us a little more time - we'll get a Whitebox out to you as soon as possible.